Excel Force MSC Berhad

Excel Force MSC Berhad, a public listed company on ACE Market of Bursa Malaysia Securities. Being a Microsoft Certified Gold Partner and a MSC Status company , we are a professional system and service provider who provides our customers a full suite of products, ranging from front end trading system to management information system, till back office system for settlement purpose. We have over the years persistently built itself a strong reputation towards financial industries concentrating in banking and stockbroking sectors.

Over the years, we have built up a considerable number of clienteles, ranging from securities firms to banks in Malaysia and overseas. We are constantly pushing ourselves to provide the most innovative products and ultimate service to our clients.

In line with our rapid business expansion, we are currently seeking suitable candidates to join our dynamic team:

System Engineer

Responsibilities:

Responsible for maintaining, installation and troubleshooting system application for all the servers and workstations inclusive operating systems, office applications and other software applications in the company and hosted at designated Data Centre.
Responsible for maintaining and troubleshooting all hardware for the servers, workstations, switches and networking peripherals and hosted at designated Data Centre inclusive of system inventory.
Familiarity with maintaining, troubleshooting and monitoring system security for company local area network, wide area network, firewall, internet and email facilities is highly regarded.
Documenting service-log, keeping track of bug fixing and version upgrades, participating in Development discussion to enhance and improve system applications are the job requirements where value addition to the team and interaction with all level are expected.

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Professional Certification as MCSE/MCSA/MCDBA will be an added advantage.
Specific technical skill requirements inclusive of familiarity with MS Win 95/98/Me, MS Win 2000/XP, MS Server NT/2000/2003
proficiency in ASP and MS SQL, working knowledge in MS Technologies like Active Directory, MSMQ, COM+ and good trouble shooting skill.
Applicants should be Malaysian citizens or hold relevant residence status, preferably Chinese.
FRESH GRADUATES ARE ENCOURAGED TO APPLY. Training will be provided.

Quality Assurance Executive

Responsibilities:

Create test plan / test strategy, and test condition / cases
Ability to review test cases specification to ensure all test scope fulfill business requirements
Perform all types of testing includes Functional Testing, Integration Testing, White Box Testing, Black Box Testing, Performance Testing, Stress Testing
Create sample test data and to deploy test application into test environment
Document test results to assist in debugging and modification of software. Analyzes test results to ensure existing functionality and recommends corrective action
Generates status reports and updates to all project stakeholders
Perform defect management (i.e. To log, assign, analyze and track the defect until its closure)
To complete testing within stipulated timeline
Proactively identify test issues and potential process improvement areas, suggest options and recommend approaches
Enforce and enhance the process, procedures and standard during testing
Take accountability towards production incidents arising from poor testing

Requirements:

Candidate must posses at least a Diploma/Degree in Software Engineering, Computer Science or Information Technology
Passion and experience in testing for Microsoft-based, web-based/ front end application, Client server, and mobile application.
Experience in diagnosing, reporting, tracking and resolving quality issues
Has ability to meet deadlines
Able to work independently
Have an eye for detail and persistent
Strong teamwork and communication skills, both verbal and written, are a must
Willingness and ability to adapt new technologies and concepts
Posses basic knowledge of “Quality Assurance (QA)” and/or testing tools and methodologies
Good understanding in testing life cycle / Software Development Life Cycle
Basic knowledge in Java, C++, C#, C, ASP, ASP.net, and SQL
Excellent in both written and spoken English
Applicant must be a Malaysian citizen or hold relevant residence status, preferably Chinese conversant

Customer Service Executive – Helpdesk

Responsibilities:

Responsible for answering phone calls, listening tentatively to the service log reported and assisting in trouble-shooting
Documenting service logs and assisting in resources allocation to ensure that the service level commitments are met
Email Reply - Provide immediate attention to customer’s problems, requests and follow ups with appropriate resolution
Liaise with Software Development Team to ensure client’s requests or concerns are promptly and properly addressed
Daily monitoring of the performance of the client’s system application by close liaison with the data center personnel
Recognize and take action when escalation and de-escalation is required for critical and urgent case within Service Level Commitment
Providing feedback effectively to supervisors and managers to ensure utmost customer satisfaction, i.e. to prioritise the severity of service requirement reported and ensure it is attended to effectively
Assist in keep track of bug fixing and version upgrades
Assist in reporting, troubleshooting, monitoring of the telecommunication lines, internet connections of customers and email facilities of the office
Extensive familiarization and training on the product and its features will be provided

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Information Technology, Computer Science or equivalent
Call Centre or Helpdesk working experience in related field, preferably in financial industry will be an advantage
Good telephone communicational skill, courteous, responsive and attentive to customer’s queries
Good knowledge in IT hardware and software troubleshooting
Pleasant personality with excellent phone manner
Good in promoting a positive service culture
Fresh Graduates/Entry Level applicants are encouraged to apply
Applicants must be a Malaysian citizens or hold relevant residence status, preferably Chinese conversant

Software Developer/ Senior Software Developer

Responsibilities:

To be responsible for development of applications system for the company according to the technical design provided
To provide software testing on developed applications system
To provide software modification/bug fixing
To provide software implementation & software modification support
Intensive on the job training will be provided

Requirements:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent
Have experience in designing, developing and implementing windows applications (client/server and web-based applications) – at work or during their coursework/internship
Must possess specific programming strength in one of these, Microsoft Visual C++, ASP.net, MS SQL
Possess additional programming skill in C#, ASP or Java Script as a multi-tasking capacity, will be highly regarded
Possess interest in database, GUI and network programming
Fast learners, positive attitude and display team spirit
Flexible, hardworking, able to deliver on time on job assigned
Fresh Graduates/Entry Level applicants are encouraged to apply
For senior level position, at least 2 years relevant working experience is required
Applicants must be a Malaysian citizens or hold relevant residence status, preferably Chinese conversant